Payment periods, late-payment penalties and jurisdiction must reflect the rules actually applied by Hanss.
01. Purpose
These terms of sale govern the consulting, design, development, integration, maintenance and support services offered by HANSS to clients acting in the course of their professional activity.
Each commercial proposal specifies the scope, deliverables, schedule, price and arrangements for the engagement. In the event of a conflict, the specific written terms accepted for the engagement take precedence over these general terms.
02. Proposal and order
Work begins after written acceptance of the proposal, by signature, purchase order or equivalent written confirmation. Acceptance constitutes agreement to the scope, deliverables, assumptions, price and schedule stated in the proposal.
The proposal's validity period will be stated in the commercial proposal before it is issued.
03. Performance of the service
The quality of a solution depends on discussions with the teams who will use it. The client appoints relevant contacts, supplies necessary information and approves deliverables at the agreed stages. Hanss identifies dependencies or factors that may affect the schedule.
Any request that changes the scope, assumptions or deliverables is discussed before implementation. Any effect on price and timing is specified before commitment.
04. Prices and payment
Prices, applicable taxes, due dates and any expenses are stated in the proposal or purchase order. Unless otherwise stated, prices cover only the services and deliverables described in those documents.
Applicable payment periods and arrangements must be specified here before the first sale under these terms.
The rate of late-payment penalties must be specified before the first sale under these terms.
The fixed compensation amount for recovery costs must be specified before final publication.
05. Confidentiality and deliverables
Each party undertakes not to disclose non-public information received from the other during the engagement, except where required by law or with prior written agreement. This obligation does not cover information already public or lawfully obtained from a third party.
Rights to use deliverables, receive source code and hold intellectual property are specified in the engagement proposal or contract. Hanss's pre-existing components, methods and know-how remain its property unless otherwise agreed in writing.
06. Liability
Hanss performs services with the care expected of a professional. The client remains responsible for decisions made using the tools, the data supplied, rights to use that data and access granted to its systems.
Acceptance procedures, support, backup and security arrangements, and project-specific limitations of liability are specified in the proposal or contract according to the nature of the service.
07. Governing law and disputes
These terms are governed by French law. The parties will first seek an amicable solution before starting proceedings.
The competent jurisdiction must be defined before final publication of these terms, taking into account your situation and your clients.